Terms of Service

1. Acceptance of Terms

By registering an account, accessing, or using the CBI Value Added Services (VAS) platform, merchant portal, developer APIs, or any related websites and applications (collectively, the “Services”), you (“User”, “Merchant”, or “Customer”) agree to be legally bound by these Terms of Service (“Terms”) and all incorporated guidelines and policies.

If you are entering into this agreement on behalf of a business, corporation, or other legal entity, you represent and warrant that you possess the full legal authority to bind that entity to these Terms. If you do not agree to all terms and conditions, you must refrain from accessing or utilizing our Services.

2. Eligibility & Account Security

To utilize our Services, you must be at least 18 years of age or possess legal capacity under applicable laws. You agree to provide true, accurate, and current information during registration and promptly update your account profile when changes occur.

• Credential Protection: You are solely responsible for maintaining the confidentiality of your login credentials, API keys, and webhook secrets.
• Two-Factor Authentication: For administrative and high-privilege accounts, Two-Factor Authentication (2FA) is mandatory to safeguard platform operations against unauthorized access.
• Unauthorized Activity: You must notify CBI immediately at security@cbidigitalmedia.com of any suspected breach or unauthorized use of your account.

3. Scope of Services & API Usage

CBI provides a unified telecommunications aggregation infrastructure, offering services including but not limited to:

API integration is subject to our published rate limits, idempotency guidelines, and technical specifications. Automated polling without webhooks or abusive request rates may result in immediate throttling or IP rate limiting.

4. KYC & Regulatory Compliance

CBI operates in strict accordance with the regulations of the Nigerian Communications Commission (NCC), the Central Bank of Nigeria (CBN), and anti-money laundering (AML) / counter-financing of terrorism (CFT) statutory requirements.

Merchants and corporate users must complete Know-Your-Customer (KYC) / Know-Your-Business (KYB) verification prior to accessing commercial settlement capabilities or registering custom Alphanumeric Sender IDs and USSD codes. CBI reserves the right to suspend any service if compliance documents fail verification.

5. Wallets, Pricing & Settlements

• Pre-funded Wallets: Commercial VAS transactions are processed against your funded platform balance. Transactions will be declined if your available balance is insufficient.
• Pricing & Tariffs: Service rates, discounts, and network surcharges are published on your dashboard and subject to adjustment based on telco carrier tariffs and regulatory directives.
• Settlements: Verified merchant settlement balances are remitted according to your configured settlement schedule (e.g., T+1 or on-demand) to verified Nigerian commercial bank accounts.

6. Acceptable Use & Fair Usage

You agree not to use the Services for any unlawful purpose, including:

• Transmitting spam, phishing, unauthorized marketing, or deceptive messages via SMS or USSD.
• Spoofing Sender IDs or impersonating financial institutions, government agencies, or third parties.
• Attempting to probe, scan, or compromise platform security, networks, or connected telco switches.
• Facilitating fraudulent transactions, money laundering, or illegal financial schemes.

7. Intellectual Property Rights

All copyrights, trademarks, design rights, software, API documentation, and brand assets associated with CBI VAS are and remain the exclusive property of CBI Digital Media Limited or its licensors. You are granted a limited, revocable, non-exclusive, non-transferable license to access our developer tools and APIs solely for lawful commercial operations.

8. Service Availability & SLA

While CBI targets a 99.9% platform uptime baseline, telecommunication services depend on external mobile network operators (MNOs), power grids, and third-party switches. CBI shall not be held liable for temporary carrier downtimes, network congestion, or scheduled maintenance windows communicated in advance.

9. Limitation of Liability

To the maximum extent permitted by applicable law, CBI Digital Media Limited, its officers, directors, employees, and affiliates shall not be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including loss of profits, goodwill, use, or business disruption arising from your access to or inability to use the Services.

10. Indemnification

You agree to defend, indemnify, and hold harmless CBI Digital Media Limited and its officers against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable legal fees) resulting from your breach of these Terms, unlawful SMS/USSD messaging content, or violation of third-party rights.

11. Suspension & Termination

CBI may suspend or terminate your account immediately without prior notice if you breach these Terms, engage in suspected fraudulent transactions, fail required KYC re-verification, or upon order of a competent regulatory or legal authority. You may terminate your account at any time by clearing outstanding liabilities and submitting a closure request to support.

12. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute, controversy, or claim arising out of or relating to these Terms shall first be submitted to good-faith mediation. If unresolved within thirty (30) days, it shall be referred to arbitration in Lagos, Nigeria under the Arbitration and Mediation Act 2023.

13. Contact Information